Question 1

Wait, who are you guys?

Accepted Answer

We're a marketing team built only for beauty businesses — hair salons, nail studios, lash and brow studios, and regular spas. We run your Facebook and Google ads, we answer your phone after-hours, we keep your Google profile sharp, and we get you reviews. We work alongside whatever booking app you already use. You don't switch anything.

Question 2

What kind of salons do you work with?

Accepted Answer

Hair salons, nail studios, lash and brow studios, and regular spas. We have three packages: Launch ($997/mo) for solo studios and small salons, Scale ($1,997/mo) for salons with a team, and Pro (custom pricing) for multi-location brands and premium spas.

Question 3

Where are you guys based?

Accepted Answer

Florida. Right now most of our clients are in FL — but we work with salons across the US. Adding more locations in CA, TX, and NY through 2026.

Question 4

Am I locked in for a year?

Accepted Answer

Nope. The minimum is 3 months. After that, you can leave any time, no fee, no fight. The reason we have the 3-month minimum: month 1 is mostly us setting things up (your Google profile, your ads, the AI receptionist). If you bailed after 30 days, we'd be working at a loss. After month 3, you stay because what we're doing is working. Not because of a contract. You also save 10% if you pay 6 months upfront, or 15% for a year.

Question 5

Do you guarantee anything?

Accepted Answer

Yes, and we put it in writing before you sign. Launch: if Facebook and Instagram ads don't bring a real number of qualified leads in 60 days (with at least $1,000/mo going into the actual ad spend), we keep running them with no fee until they do. Scale: same idea, 90 days, across both Facebook and Google. Pro: we commit to specific Google Maps rankings, mentions in ChatGPT, and lead numbers. AI Receptionist on its own: if she doesn't pay back the setup fee in saved bookings within 90 days, we refund the setup.

Question 6

Wait — the $997 doesn't include the ad money?

Accepted Answer

Right. The $997 (or $1,997, or your custom Pro fee) is what you pay us to run things. The actual ad money goes directly to Facebook and Google — that's not us, that's the ad platform itself. Most salons we work with put $1,000-$3,000 a month into the ads themselves on top of our fee. We never mark that up or skim from it. You can see every dollar where it went. The ad accounts are yours, in your name. If you ever leave us, the ad accounts stay with you.

Question 7

Do I have to switch my booking app?

Accepted Answer

Not at all. You keep using whatever you already use. Vagaro, Boulevard, Mangomint, Mindbody, Square, Acuity, Phorest, Bitrix24 — we plug right in and book directly. Booksy, Fresha, GlossGenius — we sync through your Google Calendar. Pen and paper — we text your front desk to confirm. Either way, your stylists never have to learn a new app.

Question 8

What if I'm using a really old or weird booking app?

Accepted Answer

We work with anything. If your booking app lets us connect directly, the AI books the appointment for you, in real time. If it doesn't, she writes the appointment to a Google Calendar your front desk copies over in the morning. Worst case — even if you use pen and paper — she texts your front desk to confirm, then texts your client back. Nobody gets dropped.

Question 9

Will my team have to learn anything new?

Accepted Answer

No. Nothing new for your stylists. They keep using the booking app they already know. The only person who logs in to anything new is you (the owner) — at artvilson.com. That's where you see what calls came in, what reviews you got, how the ads are doing.

Question 10

What's this AI receptionist thing?

Accepted Answer

She's basically a virtual front desk that works around the clock. She answers your texts, replies to your Instagram DMs, and chats on your website, multilingual, and books straight into whatever booking app you already use. We were nervous about it too, but Salon Today did a write-up: salons that put her to work are getting 5-star Google reviews about how easy it was to book. The text agent comes built into Scale; the full voice version that answers your phone is part of Custom.

Question 11

Will my clients know it's not a real person?

Accepted Answer

Most of them won't. She sounds natural — not like the 1-800 robot voices from years ago. For everyday stuff ("can I book a haircut Friday?", "what time do you open?", "how much for highlights?") she's smoother than most human receptionists. If you want, we can show you how she sounds on your real phone number before you ever pay us a dollar.

Question 12

What if she doesn't know the answer?

Accepted Answer

She politely says "Let me check on that and get right back to you," then texts your front desk with the question. Your team replies, and she passes the answer along. Your client never gets stuck. Each week we look at what stumped her and teach her the answers, so she gets better.

Question 13

Can you really get me into ChatGPT?

Accepted Answer

Yes — that's part of the Custom plan. But we'll be straight with you about how it works. We don't "hack" ChatGPT. What we do: every week we run 10 different searches that your ideal client might run ("best hair salon in Tampa," "Brazilian blowout near me," etc.), and we track whether your salon comes up. We make changes to your website that help the AI find you. Most salons start showing up in 60-90 days. We can't promise you'll always be #1 — Google and ChatGPT control that. But we show you the numbers every month.

Question 14

My last agency just sent screenshots. How is this different?

Accepted Answer

Bookmark artvilson.com on your phone. Open it any morning and you can see how many calls came in last night, how many DMs we answered, how many new reviews you got, what each ad cost, what each ad brought in. Updated all day. We don't email you a PDF on the 5th of the month with last month's data. You always have the truth in your pocket.

Question 15

How often is the data updated?

Accepted Answer

Hourly for ads, calls, AI conversations, GBP metrics. Daily for review counts and SEO positions. Weekly for AEO mentions. Monthly value report generated automatically.

Question 16

Can my team get logins?

Accepted Answer

Yes. Owner gets full access, you can invite team members with view-only or admin permissions.

Question 17

How fast will I see results?

Accepted Answer

Real talk: Facebook and Instagram ads start bringing clients in week 1. Google Ads (on Scale and Pro) start pulling high-intent searchers within days. Your phone rings more right away because the AI receptionist is live day one. Google profile work, getting you ranked higher on Maps and stacking up reviews, takes 60 to 90 days to fully show up. ChatGPT showing your salon takes 60 to 90 days too. The agencies that promise "3x your revenue in 30 days" usually end up wasting your money. We'd rather give you honest timing and have you happy at month 3.

Question 18

What's the cancellation policy?

Accepted Answer

After the 3-month minimum, monthly with 30-day notice. No early termination fee. You take your ad accounts, your domain, your reviews, and your data with you. We don't hold anything hostage.

Question 19

Do I own my ad accounts?

Accepted Answer

Yes. Your Meta Business Manager, Google Ads, Google Business Profile — all yours. We get manager access. If you cancel, your accounts come with you. We don't lock you in. Bringing fresh data into someone else's account is a switching cost we refuse to inflict on you.

Question 20

We're a med spa. Can you work with us?

Accepted Answer

We focus only on non-medical beauty — hair salons, nail studios, lash and brow studios, and regular spas. Med spas have patient-data rules (HIPAA) we're not set up for, so we're honestly not the right fit there. We'd rather point you elsewhere than risk it.

Question 21

Where's my data stored?

Accepted Answer

Supabase (Postgres) hosted on AWS US-East. Encrypted at rest. Row-level security per client. SOC 2 inheritance from Supabase + AWS.

Question 22

What happens to my data if I cancel?

Accepted Answer

30-day grace period to export anything you want. After 30 days, your account data is permanently deleted. Your ad accounts, GBP, and reviews stay with you (those live on Meta/Google, not on us).

Frequently asked questions